Contact Us

Contact Us

2025 Holiday Schedule

  • New Years Day - Wednesday, January 1, 2025
  • Martin Luther King Jr. Day – Monday, January 20, 2025
  • Presidents Day – Monday, February 17, 2025
  • Memorial Day – Monday, May 26, 2025
  • Juneteenth – Thursday, June 19, 2025
  • Independence Day –Thursday, July 3 (closing at 2:00 EST); Friday, July 4, 2025
  • Labor Day – Monday, September 1, 2025
  • Thanksgiving – Wednesday, November 26 (closing at 2:00 EST); Thursday, November 27; and Friday, November 28, 2025
  • Christmas – Wednesday, December 24 (closing at 2:00 EST); Thursday, December 25, 2025

IMPORTANT Service Notice:

Our online portal is temporarily offline for scheduled enhancements to improve your experience. It will return on Tuesday, September 2.

 

Our office will be closed on Monday, September 1 for Labor Day and system updates. Normal business hours will resume on Tuesday, September 2.

 

For urgent matters, please email info@risceo.com and we’ll respond as soon as possible upon reopening. Thank you for your patience and understanding.

 

Phone Contact:
*We CANNOT accept payment over the phone. Payments may be made online with VISA, MasterCard, American Express, or Discover card, or by mailing in an enrollment form with a check or money order.

Local Enrollment & Payment Information: Ext. 1
(502)897-1876

Toll Free Coverage Questions & Claims Department: Ext. 2
(800)637-7319

Toll Free (Inside Tennessee) Excess Coverage Department:
(888)248-2444  Higher Limits for Firms: Ext. 3

Fax Contact:
Policy
(502)897-7174

Claims 
(502)896-6343

Excess
(502)896-9518

Mail to:
Standard Delivery
Rice Insurance Services Center
P.O. Box 6709
Louisville, KY 40206


Overnight Delivery
Rice Insurance Services Center

4211 Norbourne Blvd
Louisville, KY 40207

Email Contact:
Information Updates
Click Here

Policy Questions
policyadministrator@risceo.com

Coverage/Claims Questions
claims@risceo.com

General Questions
info@risceo.com (or complete contact form)