Claims

Important Notice

Failure to timely report a claim may jeopardize any coverage that may otherwise be available. It is essential to notify the carrier in writing immediately of any claim. Please note that orally informing RISC of a claim is not adequate reporting and will not constitute notice of the claim to the insurance carrier. Some insureds may believe that a claim is not made until a lawsuit is filed. That is not necessarily the case. We suggest you review your policy’s definition of a claim and note that even an email received by the insured may meet the definition of a claim in some instances.

Written notice of the claim to the carrier must be provided as soon as possible after a claim is first made but in no event more than 90 days after the insured becomes aware of the claim. The written notice must include the licensee’s name and the time, place, and details of the claim.

How to Notify the Carrier of a Claim

Download the applicable Notice of Claim Form

• Real Estate Agents (All States)
• Colorado Appraisers
• Colorado Mortgage Loan Originators

Submit completed form by any of the following methods:

• U.S. Mail Delivery
  • RISC Claims Department
    PO Box 6709
    Louisville, Kentucky 40206-0709
• Overnight Delivery 
  • RISC Claims Department
    4211 Norbourne Boulevard
    Louisville, Kentucky 40207-4048
• Electronic Delivery
  • RISC Email: claims@risceo.com
• Facsimile
  • (502) 896-6343

What to Expect After Submitting a Claim

Once RISC has written notice of a claim, the claim is assigned to an adjuster, who will contact the insured or insured’s representative (if applicable). Our adjusters only handle real estate and appraisal E&O claims, so they have developed expertise in this field. The adjuster will request any additional information that may be needed and review the claim to determine whether coverage applies under the terms of the applicable insurance policy. RISC’s duty to find coverage where the policy supports it is our utmost concern.

The program referenced herein is underwritten by Continental Casualty Company, a CNA insurance company. This information is for illustrative purposes only and is not a contract. It is intended to provide a general overview of the products and services offered. Only the applicable policy can provide the actual terms, coverages, amounts, conditions, and exclusions, which may be subject to change without notice. In the event of a claim, the nature and extent of coverage is determined based upon the claim’s facts, circumstances, and allegations and application of the relevant policy’s terms, conditions, and exclusions. The E&O program described herein is only available in certain states. CNA is a registered trademark of CNA Financial Corporation. Copyright ©  CNA. All rights reserved.